Our normal delivery days are Monday to Friday and Saturday mornings, in most cases your item(s) will be dispatched within 24 to 48 hours providing we receive your order by 2pm. We use our own transport for local deliveries and reliable carriers such as the Royal Mail and Parcelforce for non local area, typically you can expect your item to arrive within 3 working days. However on rare occasions your delivery may take longer due to factors beyond our control.
ON-LINE DELIVERY CHARGES
Unless stated otherwise, the price for items ordered online will be shipped excluding carriage charges, and at the checkout you will be presented with various postage options, depending on the item(s) ordered. These choices will be clearly shown as Next Day Delivery, Timed Delivery, Saturday Delivery etc.
BULK GOODS DELIVERIES (LOCAL DELIVERY ONLY)
Goods that are too heavy or bulky to be shipped using carriers (bulk aggregate bags, sheet timber, plaster boards etc.) can be delivered from our network of branches. The following postcodes are included in our local delivery range;
PA1, PA3, PA5, PA6, PA7, PA8, PA9, PA10, PA11, PA12, PA13, PA14, PA15, PA16, PA17, PA18, PA19,
KA3, KA10, KA11, KA12, KA13, KA14, KA15, KA20, KA21, KA22, KA23, KA24, KA25, KA28, KA29, KA30
EX-DEPOT DELIVERY CHARGES
If your post code is within our delivery area then this will be delivered for a specific charge which will be added to your order during checkout . We will endeavour to deliver as soon as possible, normally next day, however this may take longer depending on the vehicle route and already committed deliveries for that day.
DELIVERIES ON M & J BUILDERS MERCHANTS OWN TRANSPORT
Upon receipt of delivery you are advised to check and inspect goods thoroughly for any signs of damage that may have occurred during transit and notify the driver immediately. In the rare occasion the goods are damaged or incorrect, please mark any discrepancies on the driver’s copy of the paperwork.
DELIVERIES BY EXTERNAL CARRIER
Please notify us immediately in the event of any shortages or damages to your parcel that may have occurred during transit.
We are governed and adhere to, the United Kingdom Distance Selling Regulations. This means we will accept returns and offer a full refund as long as the item is unused, unopened and still in the original packaging. Please note that we cannot accept returns or cancellations for orders that have been ordered as a special item. You will be notified at order stage if the item is a special item.
To return your order, please pack it securely and send it back to us, we must receive it back within 7 days of the date that you received it. Please note that it is your responsibility for returning the goods at your expense unless we delivered the item to you in error or the item is faulty. A refund will be issued as soon as possible but within 30 days at the latest.
Please do not book any trades persons to complete a job involving goods ordered from ourselves, until all parts of your order have been received in good order. M & J Builders Merchant cannot be held responsible for any delays, standing time charges that you may incur due to damages, defects, faults or issues with goods in transit. Return within 7 days.
If you cancel your contract between us within the seven-day cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the goods in full, (excluding delivery charges). However, you will be responsible for the cost of returning the item to us. Products can only be returned if packaging is not broken and is unworn/ not used.
FAULTY OR DAMAGED
If a product is suspected to be faulty or damaged, please contact us within 24 hours of receipt and a replacement or refund will be arranged. If a product has been fitted and/or used and is suspected to be faulty, please contact us immediately and we will resolve the issue according to the manufacturers terms and conditions.